Category Archives: Fix Errors

Fix Windows Update KB3004394

There’s nothing glamorous about a designation like KB3004394, but that doesn’t mean you shouldn’t be concerned with it.  It’s a Windows Update that’s been released recently (Black Tuesday) and sad-to-say it’s been causing some problems … but only on certain computers. This update is affecting machines running these operating systems:

  • • Windows 7 Service Pack 1 (SP1) x86      (32-bit)
  • • Windows 7 Service Pack 1 (SP1) x64      (64-bit)
  • • Windows Server 2008 R2 SP1.

What’s the Problem?

Because Windows Updates often address several issues at once, this particular update could have various results.  The most common though is that – gulp – the update is negating your license so Windows is telling you that it isn’t activated; that you’re version isn’t genuine!

Other issues include:

  • • Various UAC (User Account Control) prompts that say weird things
  • • Windows Diagnostic Tool error 8000706f7
  • • An inability to install the AMD Catalyst driver
  • • Windows Defender error 2147023113

The Check

system_properties1If you’re not sure whether your system is one of the affected ones or not, find Computer in Windows Explorer and right-click it.  Then choose Properties.  The properties box will open showing you what version of Windows you have installed and whether or not you’re using a 32bit or 64 bit computer.

It’ll also tell you whether or not your version of Windows is properly registered.  If you haven’t received any alerts about your Windows Activation, or you haven’t experienced any other problems, you probably don’t have update KB3004394.  But it’s still a good idea the check here and make sure every thing is set right. Continue reading

Java Does Not Have Permission to Run: Get it Working

The message says your version of Java is out of date or that your Java security certificate is unrecognized or outdated.  What the heck does that mean, and more importantly, how do I fix it … like, now!

Because you’re trying to run that online game, or you’re trying to register for classes before the deadline, or you’re trying to initialized that mapping tool.  Java online platforms are still a prevalent medium on the web, enabling interactive tools and media.  Prevalent that is, unless it’s not working.

What’s an Applet Again?

Let’s say you’re trying to sign up for classes online. Simple, right? Every university seems to offer this sort of convenience these days. So you pull up the website and click on the link to start the special program the website uses to pull up your account.

That special program is a Java applet. When you click on the “My Account” button (or whatever your university has decided to call it), a new page pops open that allows you to login and then click and select all of the various things you need to click and select.  It’s a special program that is based on the webpage but runs on your computer.

And if it’s the night before a midnight deadline, it naturally locks up. You click on the account button and nothing happens. Then you get a message.

Java-certificate-expired

The application is blocked. If you’re lucky you get another message telling you why.

Continue reading

Can’t Restore a Device in iTunes: Fixing Apple Restore Errors

So there’s a problem with your iPhone, iPad, or other Apple device.  What happened? Maybe you download unauthorized apps that don’t work right, deleted something that shouldn’t have been deleted, or just got some bad luck –  a glitch in your device that you had nothing to do with.

The universal fix for Apple-brand bugs is first and foremost a reset.  This is simply turning the iPhone/iPad off and on again.  But when a reset doesn’t work, it’s time to back up your stuff and do a restore.  A restore has two parts.

  • • One  is when you literally restore the device to its factory settings – basically to the way it was when you first got it.
  • • And the second is when you – well – restore that backup you made. 

iCloud vs iTunes

Apple Devices are designed to work wirelessly.  You can back up your data, settings and media (including app profile) via iCloud, the cloud-based user service provided by Apple that connects your account with all your purchases and media stores.

Why Use iTunes to do a Restore?

But you can also do all of this from iTunes.  Why would you?  Well, for a lot of people iTunes offers a more visual interface than that provided by a wireless service.  It allows you to see a backup be made, view the backup profile and what’s included and restore it the same way.  So even in a world of wirelessness, there’s still good reason to use iTunes to backup and restore an Apple device.

What do Restore Errors Look Like?

What if you try to restore it and you get these strange error messages, like “Device not recognized” or “Can’t Restore or Update.” Basically, something is wrong with the iTunes setup on your computer.  The essential error is 1603 or 1604, a code used to designate a range of communication problems, mostly installer errors.

error1603

Continue reading

Sync Isn’t Working in iTunes and iCloud

Whether you have an iPhone, iPad or iPod Touch, one of the features that you rely on is the ability to sync your stuff across platforms.  That means that you can get apps, docs, books, contacts, music and – yes – those digital photos all transferring between your devices through the magic of wi-fi.  If you use a desktop, be it a Mac or PC, you get those syncs automatically via services like iCloud and, of course, iTunes.

But what if the sync isn’t working like it’s supposed to? Sync errors occur when users attempt to synchronize their Apple iOS device with a manager like  iTunes or a service like iCloud.  Instead of updating the sync,  you see  a message; or worse, there’s no message, just missing photos in your “My Photo Stream” folder.

The Basics: iTunes and iCloud

iTunes – the essential media manager for music buying and playing.  iTunes was initially for  handling music, including both playing it and transferring it to the early generation iPods. But now it’s the primary interface by which you manage any device.

It handles music, video, ringtones, podcasts and apps; and lets you manage how this media is synced. It also provides the management tools for the devices themselves, supplying the controls to update a given devices’s firmware and – if needed – doing a factory restore.

iCloud – iCloud is the automatic syncing tool for devices.  It works on the same account as iTunes (an Apple account) but unlike iTunes, it isn’t a centralized control panel.  Instead, it sets up automatic transfers of data over wi-fi.  That means that when you take a picture with an iPhone, it automatically transfers to any wi-fi connected device that’s set up to receive it, including a Mac or iCloud enabled PC.

Photos are handled through a tool in iCloud called simply “Photos.”  Other things that are set up to transfer instantly include contact info and notes. iCloud also allows you save backup images of a device.  This is a list of instructions on how the device is set up, including all user-preferences. Continue reading

DLL Errors and Malware

Nobody loves malware on their machines. In fact, most of us are constantly on guard from spyware, viruses and the like – this is why we routinely monitor, sweep and clean our computers. Occasionally, however, your cleaning efforts can actually solve one major problem while creating another. Let’s say you successfully identify and clean a piece of malware, but then an error message starts popping up that looks like this:

rundll_error3 rundll_error2

What does it mean?

The Nature of Malware

Malware is the name we use for anything rotten that other people attach to your computer. This can include spyware, adware, email worms, and – yes – viruses. One thing that the vast majority of malware programs have in common is that they prefer to stay hidden away down in the recesses of your machine. Continue reading